Shipping
We strive to provide our customers with a seamless shopping experience, and we want to ensure that you are fully informed about our shipping process. Below are the details of our shipping policy:
1. Order Processing Time
- All orders are processed within 1 business days. Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email confirmation once your order is processed and shipped.
2. Shipping Methods and Delivery Times
- We offer Standard Rate of 35 $ Express shipping. (1-2 Days in Transit)
3. Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method and the delivery address.
4. Shipping Locations
- We currently ship with in the United States.
- International shipping may be available upon request; please contact customer support for further information.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment through the carrier’s website.
6. Delivery Delays
- While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or high shipping volumes during peak seasons.
- If there is a delay in your order, please contact our customer support team, and we will assist you as quickly as possible.
7. Shipping Issues
- If you experience any issues with your shipment, such as damaged items or missing parcels, please contact us within 60 Days of receiving your order.
- We will work with the shipping carrier to resolve the issue and ensure that you receive your order in perfect condition.
8. Incorrect Shipping Information
- Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.
- If you notice an error in your shipping details, please contact us immediately at help@khaleejpadel.com to make necessary changes before the order is shipped.
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at help@khaleejpadel.com
Thank you for choosing Khaleej Padel
Returns
At Khaleej Padel Store, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you're not happy with your purchase, we’re here to help. Please review our return and exchange policy below:
1. Return & Exchange Eligibility
- Returns: You can return your items within 60 Days from the date of delivery for a full refund or store credit. The items must be in unused, resalable condition with all original packaging, tags, and labels attached.
- Exchanges: If you wish to exchange an item, you must return the original product and place a new order for the desired item.
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Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned or exchanged:
- [e.g., Padel grips, socks, protective wear]
- Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged.
2. Conditions for Returns & Exchanges
- Items must be in new, unused condition.
- Items must be returned with the original packaging and tags attached.
- A receipt or proof of purchase is required for all returns and exchanges.
- Returns and exchanges are only accepted if the item is returned within the specified time frame.
3. How to Return or Exchange an Item
- Contact Us: Please reach out to our customer support team at help@khaleejpadel.com to request a return or exchange authorization. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
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Shipping the Item Back: Once your return/exchange request is approved, you will be given instructions on how to ship the item(s) back to us. The customer is responsible for covering the return shipping costs, unless the item is faulty or incorrect.
- For exchanges, we recommend that you place a new order for the replacement item to ensure availability.
- Inspection: After we receive the returned item, our team will inspect it. Once the item is approved for return or exchange, we will process your refund or ship the exchanged item as soon as possible.
- Refunds: If your return is approved, a full refund will be issued to the original payment method. Refunds typically take 3-5 business days to process, depending on your payment provider.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately, within 60 Days, after delivery. We will arrange for a return or exchange at no additional cost to you.
- Please provide clear photos of the damaged or defective item when contacting customer support for quicker resolution.
5. Exchanges for Different Sizes or Colors
- If you would like to exchange an item for a different size or color, please follow the regular return process. You will need to place a new order for the desired size or color once the return is processed.
6. Refunds & Store Credit
- Refunds: Refunds will be processed to the original payment method used at the time of purchase. Please allow 3-5 business days for the funds to appear in your account.
- Store Credit: Alternatively, you may choose to receive store credit for the return. This credit can be used on any future purchase at Khaleej Padel Store.
7. Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank or payment provider again. If the refund still hasn't appeared after 7 business days, please contact us at help@khaleejpadel.com and we will assist you further.
8. International Returns and Exchanges
- For international orders, the return shipping cost is the responsibility of the customer unless the item is damaged or defective.
- Customs duties or taxes, if applicable, are non-refundable.
9. Final Sale Items
- Any items marked as Final Sale or Clearance are not eligible for return or exchange.
10. Contact Us
If you have any questions or concerns regarding returns or exchanges, our customer service team is here to help. Please reach out to us at:
- Email: help@khaleejpaadel.com
Thank you for shopping with Khaleej Padel Store! We hope you enjoy your purchase.